Frequently Asked Questions
A Complete Cleaning Company has compiled a list of our most Frequently Asked Questions about carpet and upholstery cleaning. If your question is not on this list feel free to contact us at 831-359-1355 or send me an email at michael.klay@yahoo.com. We hope this helps you to be better informed.
Why should I have my carpets cleaned?
Health: Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place. It will dramatically increase your Indoor Air Quality.
Life of your carpet- Will be greatly extended by simple routine professional cleaning.
Appearance: Maintain the original look and luster of your carpet with regularly scheduled cleanings.
How often should I have my carpets cleaned?
Most carpet manufactures recommend cleaning every 12 months depending on traffic and soiling conditions. More frequent cleaning may need to be done if you have children, pets or high traffic areas.
How often should I have my furniture cleaned?
We recommend that you have your upholstery cleaned every other time your carpet is cleaned. Example: if your carpets get cleaned every six months, your upholstery should be cleaned once a year.
Which method of carpet cleaning is best?
The best method for cleaning a particular carpet or upholstery is dependent on a range of factors. All carpet cleaning methods offer various advantages, but also have some limitations. Properly performed under appropriate conditions, each method can provide satisfactory results. At A Complete Cleaning Company our technicians are skilled in all carpet and upholstery cleaning methods. We recommend hot water extraction cleaning for best results. Rest assured your carpet and upholstery will be cleaned with the appropriate method for maximum effectiveness.
How often should I vacuum my carpet?
Vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible to remove dry particulates on top and trapped between the carpet fibers. We will vacuum every job before cleaning according to the industry standards.
Do you move furniture?
Yes. We will move light furniture (sofas, chairs, tables, etc.). We will not move musical instruments, grandfather clocks, most beds, full china hutches, full bookshelves, entertainment centers, computer desks, pool tables or any other heavy pieces of furniture that our cleaning technician is not comfortable moving. Please let us know when scheduling if you do have heavy pieces of furniture that you would like moved so we can send a helper with our cleaning technician. An additional charge will apply for heavy or excessive furniture moving.
Should I move anything?
Yes. You should remove from the areas being cleaned all nick- knack items and breakables. If you want bookshelves, tables etc... moved you must remove all contents first.
How long will it take for my carpet or furniture to dry?
Our dry times for hot water extraction typically range from 2 - 6 hours. Dry times can be affected by many factors including weather, humidity, and airflow. Drying times can be accelerated with the use of blowers, turning up your heater and slightly opening your windows. Our technicians will advise you on what is best.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry. Just don’t go outside and then walk on your freshly cleaned carpet because soil will transfer from your shoes onto the carpet.
Are the products you use safe?
Yes. Our products are nontoxic, safe for pets & children, biodegradable, and phosphate free. Only specialty spotters like rust remover can be harmful and are only used in special situations.
Are your technicians experienced?
Yes. Our technicians attend courses, seminars, and schools across the country to keep current on the latest in cleaning technologies. Certified by the IICRC.
Will your services help my allergies?
Yes. Having your carpet and furniture professionally cleaned will improve indoor air quality. Removing these pollutants will make for a friendlier breathing environment.
Will you remove all my spots and stains?
Let me start by defining the difference between a spot and a stain: A Spot- is any foreign material (soil, liquid, etc…) that is removable by standard cleaning methods. The foreign material is on or around the carpet fiber. A Stain- is foreign material (soil, liquid, etc…) on carpet that is not usually removable by standard cleaning methods. The foreign material has penetrated or soaked into the carpet and has changed or damaged the fiber itself. Some stains may be very difficult or impossible to remove.
Does cleaning your carpet make it wear out faster?
No. Actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear. Cleaning your carpet regularly will prolong the life of that carpet for many years.
Does your process restore the original feel of my carpet?
Yes. Our recommended hot water extraction method leaves your carpet fresh, clean, residue free and soft to the touch.
Should I have a fabric protector applied after cleaning?
Yes. Most carpet manufacturers recommend that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet or upholstery.
My carpet is really old, should I replace it?
With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first. It is far less costly and may make a world of difference.
Which provides better indoor air quality: hardwood, or carpet?
Carpet actually acts like a 'filter' trapping pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.
Do I have to remove my window treatments?
No. A Complete Cleaning Company is careful of your curtains, drapes and blinds. We will take every precaution to protect your window coverings while we are cleaning.
